New Technology Solution: Building Permits & Land Development Applications

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The City of Ottawa has undertaken a multi-year, technology project to replace components of the 20-year-old Municipal Application Partnership (MAP) software solution. The MAP software solution currently used for land development applications, permits and licensing by the Planning, Infrastructure and Economic Development Department (PIEDD) has reached end-of-life and requires modernization.

The city has signed a contract with COMPUTRONIX to implement their POSSE Land Management Software (LMS) for processing applications and permits. The POSSE LMS has been on the market for over 25 years and is now a significant competitor for many North American municipalities. This new technology solution will help modernize business processes to better serve residents, businesses and meet the city's evolving technology needs.

This modern software provides many advantages which includes:

  • A consistent user-friendly experience across multiple devices
  • Self-serve access and secure online payment options for the public
  • A mobile-friendly, bilingual, accessible, online web interface with responsive design
  • Remote access to real time information and tools for field workers using a mobile application

What does this mean for YOU?

This new technology solution will introduce a Customer Portal, and with it the ability to fully submit an application on any mobile device, from the comfort of your own home or work site. This new paperless process, allows you, the applicant, to enter information, upload plans and submit payment, without traveling to your nearest Client Service Center. You may check on the status of your application by routinely logging into your Customer Portal to view updates and comments from staff.

The project will use a phased in approach with three phases over approximately a five-year period.

Phase 1 is currently underway and will have two launches that include functions related to building permit records and reports, applications and inspections for items such as houses, multi-unit and large construction projects, pool enclosures, sundecks and accessory structures, etc.

The roll-out of the first phase will be as follows:

Launch 1 (October 2021)

  • Access to Building Permit Records and Compliance Reports only. These will have a whole new look and feel and include online web access!

Launch 2 (August 2022)

  • All remaining Building Code permits and applications. See FAQs for more details.


Have your say!

Take a few minutes to complete our quick poll or send us your questions about the project. We will be happy to get back to you and share more information as it becomes available. We want to hear from you!

We will be updating this page with new information and updates throughout the year. Please subscribe and visit the page frequently as the project rolls out, to stay informed and actively engaged.

The City of Ottawa has undertaken a multi-year, technology project to replace components of the 20-year-old Municipal Application Partnership (MAP) software solution. The MAP software solution currently used for land development applications, permits and licensing by the Planning, Infrastructure and Economic Development Department (PIEDD) has reached end-of-life and requires modernization.

The city has signed a contract with COMPUTRONIX to implement their POSSE Land Management Software (LMS) for processing applications and permits. The POSSE LMS has been on the market for over 25 years and is now a significant competitor for many North American municipalities. This new technology solution will help modernize business processes to better serve residents, businesses and meet the city's evolving technology needs.

This modern software provides many advantages which includes:

  • A consistent user-friendly experience across multiple devices
  • Self-serve access and secure online payment options for the public
  • A mobile-friendly, bilingual, accessible, online web interface with responsive design
  • Remote access to real time information and tools for field workers using a mobile application

What does this mean for YOU?

This new technology solution will introduce a Customer Portal, and with it the ability to fully submit an application on any mobile device, from the comfort of your own home or work site. This new paperless process, allows you, the applicant, to enter information, upload plans and submit payment, without traveling to your nearest Client Service Center. You may check on the status of your application by routinely logging into your Customer Portal to view updates and comments from staff.

The project will use a phased in approach with three phases over approximately a five-year period.

Phase 1 is currently underway and will have two launches that include functions related to building permit records and reports, applications and inspections for items such as houses, multi-unit and large construction projects, pool enclosures, sundecks and accessory structures, etc.

The roll-out of the first phase will be as follows:

Launch 1 (October 2021)

  • Access to Building Permit Records and Compliance Reports only. These will have a whole new look and feel and include online web access!

Launch 2 (August 2022)

  • All remaining Building Code permits and applications. See FAQs for more details.


Have your say!

Take a few minutes to complete our quick poll or send us your questions about the project. We will be happy to get back to you and share more information as it becomes available. We want to hear from you!

We will be updating this page with new information and updates throughout the year. Please subscribe and visit the page frequently as the project rolls out, to stay informed and actively engaged.

  • FAQs

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    1. Why do we need a new technology solution ?

    The current technology system used to support land development applications, permits, licenses and inspections has reached end of life and is not capable of meeting the city's modernization requirements. A new solution has therefore been acquired to modernize business processes and maintain security needs.


    2. What will the new technology solution do?

    The new POSSE Land Management Solution will:

    • Provide a modernized technology solution that will transform business processes
    • Enhance service to the citizens of Ottawa through ability to submit applications online
    • Include accessibility features and bilingual public facing services
    • Provide a secure online payment process through integration with Paymentus
    • Provide an online builder portal and Electronic Funds Transfer (EFT) payment function
    • Coordination with the city on electronic permit submission and concurrent digital reviews
    • Self-serve access to submit, track, and receive information regarding applications and requests
    • Provide real-time mobile functionality for field workers


    3. When will the new technology be in place?

    This is a five year project with three phases. Each phase will take approximately two years to complete.

    Phase 1 - Building Code Services (current to 2022)

    Launch 1: (Oct 2021)

    • Access to Building Permit Records and Compliance Reports

    Launch 2: (Aug 2022)

    • Building Permits and related applications
    • Building Enforcement and prosecutions
    • Sign Minor Variance, Private Road Naming, Civic Number and Highway Name Change
    • Request for Service (RFS) Building Code and sign related requests


    Phase 2 - Planning Services and Right of Way, Heritage & Urban Design (2024)

    This phase will include functions related to applications for change of land use or development, the construction or addition to a building(s) or to the creation of a parcel of land. It will also include applications related to the city’s heritage designation and right of way zoning by-laws.


    Phase 3 – Right of Way, Heritage & Urban Design and Committee of Adjustment (2025)

    This phase will complete work on right of way zoning and private approach by-laws and include functions related to applications for change of land use or development, land severances and tree protection by-law.


    4. How will the new technology impact me or my business?

    The new technology is expected to bring a number of positive impacts and benefits to all stakeholders. These include:

    • A modernized technology solution with real-time mobile functionality that continuously adapts to changes in the industry
    • Enhanced service to the citizens of Ottawa through increased service options
    • Ability to submit applications online using a mobile-friendly web interface that is both accessible and bilingual
    • Ability to save time and make secure online payments through integration with Paymentus
    • Provide an online builder portal and Electronic Funds Transfer (EFT) payment function
    • Coordination with the city on electronic permit, concurrent digital reviews and real-time remote access for field workers
    • Self-serve access to submit, track, and receive information regarding building permit and land applications and requests
    • Direct access to your city account information through MyServiceOttawa.ca
    • Existing city services will continue as the new technology solution is phased in.


    5. Where can I get more information?

    More information and updates about this project can be obtained by subscribing to this Engage Ottawa site and by visiting Ottawa.ca.