New Technology Solution: Building, Planning & Land Development

Share on Facebook Share on Twitter Share on Linkedin Email this link

The City of Ottawa has undertaken a multi-year, technology project to replace components of the 20-year-old Municipal Application Partnership (MAP) software solution. The MAP software solution currently used for land development applications, permits and licensing by the Planning, Infrastructure and Economic Development Department (PIEDD) has reached end-of-life and requires modernization.

The city has signed a contract with COMPUTRONIX to implement their POSSE Land Management Software (LMS) for processing applications and permits. The POSSE LMS has been on the market for over 25 years and is now a significant competitor for many North American municipalities. This new technology solution will help modernize business processes to better serve residents, businesses and meet the city's evolving technology needs.

This modern software provides many advantages which includes:

  • A consistent user-friendly experience across multiple devices
  • Self-serve access and secure online payment options for the public
  • A mobile-friendly, bilingual, accessible, online web interface with responsive design
  • Remote access to real time information and tools for field workers using a mobile application

What does this mean for YOU?

This new technology solution will introduce a Customer Portal, and with it the ability to fully submit an application on any mobile device, from the comfort of your own home or work site. This new paperless process, allows you, the applicant, to enter information, upload plans and submit payment, without traveling to your nearest Client Service Center. You may check on the status of your application by routinely logging into your Customer Portal to view updates and comments from staff.

The project will use a phased in approach with three phases over approximately a five-year period.

Phase 1 is currently underway and will have two launches that include functions related to building permit records and reports, applications and inspections for items such as houses, multi-unit and large construction projects, pool enclosures, sundecks and accessory structures, etc.

UPDATE: The project has been successful in meeting the required scope, however the launch has been delayed as additional attention is required pertaining to the City’s AODA requirements for the project

The roll-out of the first phase will be as follows:

Launch 1 (Early 2022)

  • Access to Building Permit Records and Compliance Reports only. These will have a whole new look and feel and include online web access!

Launch 2 (Late 2022)

  • All remaining Building Code permits and applications. See FAQs for more details.


Have your say!

Take a few minutes to complete our quick poll or send us your questions about the project. We will be happy to get back to you and share more information as it becomes available. We want to hear from you!

We will be updating this page with new information and updates throughout the year. Please subscribe and visit the page frequently as the project rolls out, to stay informed and actively engaged.

The City of Ottawa has undertaken a multi-year, technology project to replace components of the 20-year-old Municipal Application Partnership (MAP) software solution. The MAP software solution currently used for land development applications, permits and licensing by the Planning, Infrastructure and Economic Development Department (PIEDD) has reached end-of-life and requires modernization.

The city has signed a contract with COMPUTRONIX to implement their POSSE Land Management Software (LMS) for processing applications and permits. The POSSE LMS has been on the market for over 25 years and is now a significant competitor for many North American municipalities. This new technology solution will help modernize business processes to better serve residents, businesses and meet the city's evolving technology needs.

This modern software provides many advantages which includes:

  • A consistent user-friendly experience across multiple devices
  • Self-serve access and secure online payment options for the public
  • A mobile-friendly, bilingual, accessible, online web interface with responsive design
  • Remote access to real time information and tools for field workers using a mobile application

What does this mean for YOU?

This new technology solution will introduce a Customer Portal, and with it the ability to fully submit an application on any mobile device, from the comfort of your own home or work site. This new paperless process, allows you, the applicant, to enter information, upload plans and submit payment, without traveling to your nearest Client Service Center. You may check on the status of your application by routinely logging into your Customer Portal to view updates and comments from staff.

The project will use a phased in approach with three phases over approximately a five-year period.

Phase 1 is currently underway and will have two launches that include functions related to building permit records and reports, applications and inspections for items such as houses, multi-unit and large construction projects, pool enclosures, sundecks and accessory structures, etc.

UPDATE: The project has been successful in meeting the required scope, however the launch has been delayed as additional attention is required pertaining to the City’s AODA requirements for the project

The roll-out of the first phase will be as follows:

Launch 1 (Early 2022)

  • Access to Building Permit Records and Compliance Reports only. These will have a whole new look and feel and include online web access!

Launch 2 (Late 2022)

  • All remaining Building Code permits and applications. See FAQs for more details.


Have your say!

Take a few minutes to complete our quick poll or send us your questions about the project. We will be happy to get back to you and share more information as it becomes available. We want to hear from you!

We will be updating this page with new information and updates throughout the year. Please subscribe and visit the page frequently as the project rolls out, to stay informed and actively engaged.

Questions


If you have any questions on the New Technology Solution for Building Permits and Land Development Applications or the engagement process, please feel free to ask your question here. 

We will answer all feedback and questions within three business days. 

Please note if questions are specific, they will be answered via email. You must have an Engage Ottawa account to ask a question. 

Thank you!

You need to be signed in to add your question.

  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    Can you confirm if the Fall 2021 portal will have full access to the Building Reports and Compliance Reports for all civic addresses? Will there be a cost to pull these reports that you can confirm at this time? I work in residential real estate and getting accurate information on residential properties has been a friction point for our team. Thanks -Dave-

    Dave Williams asked 4 months ago

    Thank you for your question and feedback.  

    Yes, the new Service Ottawa Customer Portal will continue to provide Compliance Reports and Access to Building Permit Records programs as per the existing Building Code policies found on Ottawa.ca and outlined here: https://ottawa.ca/en/planning-development-and-construction/building-and-renovating/compliance-reporting/access-building-permit-records and https://ottawa.ca/en/planning-development-and-construction/building-and-renovating/compliance-reporting/compliance-reporting

    The new Service Ottawa Customer Portal offers clients and residents the ability to submit their application(s) online and pay electronically. After setting up the account, applications and documents are reviewed by staff who generate reports that clients can self-serve via the portal and access the completed Compliance Report and permit documents. The cost associated with the Compliance Reports and Access to Building Permit Information remain the same as they were according to the latest by-law, aside from any service fees applicable. 

     If you have any further questions, please contact LMS_Info@ottawa.ca

    City of Ottawa

    LMS Project Team

  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    What is Land Management Software?

    5 months ago

    Hello Darren,

    Thank you for your question.

    The Land Management Software is a browser-based, enterprise solution that can easily automate workflows associated with building, planning, engineering, permitting, inspections, code enforcement, and other land management activities.  

    If you have any other questions, please let us know!

    LMS Project Team

Page last updated: 28 October 2021, 11:29