FAQs
1. Why do we need a new technology solution ?
The current technology system used to support land development applications, permits, licenses and inspections has reached end of life and is not capable of meeting the city's modernization requirements. A new solution has therefore been acquired to modernize business processes and maintain security needs.
2. What will the new technology solution do?
The new POSSE Land Management Solution will:
- Provide a modernized technology solution that will transform business processes
- Enhance service to the citizens of Ottawa through ability to submit applications online
- Include accessibility features and bilingual public facing services
- Provide a secure online payment process through integration with Paymentus
- Provide an online builder portal and Electronic Funds Transfer (EFT) payment function
- Coordination with the city on electronic permit submission and concurrent digital reviews
- Self-serve access to submit, track, and receive information regarding applications and requests
- Provide real-time mobile functionality for field workers
3. When will the new technology be in place?
This is a five year, multi-year project that will be launched in phases with a number of launches.
Phase 1 - Building Code Services (current to 2024)
Launch 1: (November 2022)
- Access to Building Permit Records and Compliance Reports
Launch 2: (2024)
- Building Permits and related applications
- Building Enforcement and prosecutions
- Sign Minor Variance, Private Road Naming, Civic Number and Highway Name Change
- Request for Service (RFS) Building Code and sign related requests
Phase 2 - Planning Services, Right of Way, Heritage & Urban Design and Committee of Adjustment (2025)
This phase will include functions related to applications for change of land use or development, the construction or addition to a building(s) or to the creation of a parcel of land.
It will also include applications related to the city’s heritage designation and right of way zoning by-laws, private approach by-laws and include functions related to applications for change of land use or development, land severances and tree protection by-law.
4. How will the new technology impact me or my business?
The new technology is expected to bring a number of positive impacts and benefits to all stakeholders. These include:
- A modernized technology solution with real-time mobile functionality that continuously adapts to changes in the industry
- Enhanced service to the citizens of Ottawa through increased service options
- Ability to submit applications online using a mobile-friendly web interface that is both accessible and bilingual
- Ability to save time and make secure online payments through integration with Paymentus
- Provide an online builder portal and Electronic Funds Transfer (EFT) payment function
- Coordination with the city on electronic permit, concurrent digital reviews and real-time remote access for field workers
- Self-serve access to submit, track, and receive information regarding building permit and land applications and requests
- Direct access to your city account information through MyServiceOttawa.ca
- Existing city services will continue as the new technology solution is phased in.
5. Where can I get more information?
More information and updates about this project can be obtained by subscribing to this Engage Ottawa site and by visiting Ottawa.ca.
