FAQs


1. Why do we need a new technology solution ?

The current technology system used to support land development applications, permits, licenses and inspections has reached end of life and is not capable of meeting the city's modernization requirements. A new solution has therefore been acquired to modernize business processes and maintain security needs.


2. What will the new technology solution do?

The new POSSE Land Management System will provide a modern solution for building, planning and land development applications, permits, licenses and inspections that will transform business processes.

The new technology is expected to bring several positive impacts and benefits to all stakeholders. These include:

  • Enhance service to the citizens of Ottawa through ability to submit applications online.
  • Include accessibility features and bilingual public facing services.
  • Provide a secure online payment process through integration with Paymentus.
  • Provide an online customer portal and Electronic Funds Transfer (EFT) payment function.
  • Coordination with the city on electronic permit submission and concurrent digital reviews.
  • Self-serve access to submit, track, and receive information regarding applications and requests.


3. When will the new technology be in place?

This is a five year, multi-year project that will be launched in phases with a number of launches.

Phase 1 - Building Code Services (current to 2024)

Launch 1: (November 2022)

  • Access to Building Permit Records and Compliance Reports

Launch 2: (September 2024)

  • All Building Permits and related applications
  • Building Enforcement, prosecutions and inspections
  • Request for Service (RFS) Building Code and sign related requests
  • Municipal Notification Agency and Letter of Approval and for the Alcohol and Gaming Commission of Ontario (AGCO)

Counter services continue to be available, as before, to offer an in-person process to those who prefer them.


Phase 2 - Planning Services, Right of Way, Heritage & Urban Design and Committee of Adjustment (2026 est.)

This phase will include functions related to applications for change of land use or development, the construction or addition to a building(s) or to the creation of a parcel of land.

It will also include applications related to the city’s heritage designation and right of way zoning by-laws, private approach by-laws and include functions related to applications for change of land use or development, land severances and tree protection by-law.


4. How will the new technology impact me or my business?

The new technology system offers enhanced service to the citizens of Ottawa through increased service options and online access to building, planning and land development applications, payments and account information from a standard computer, laptop, tablet, or cell phone. The new technology system is user-friendly and provides an effective approach to managing applications, documents, plans and payment processing.

The new technology is expected to bring a number of positive impacts and benefits to all stakeholders. These include:

  • A modernized technology solution with real-time mobile functionality that continuously adapts to changes in the industry
  • Enhanced service to the citizens of Ottawa through increased service options
  • Ability to submit applications online using a mobile-friendly web interface that is both accessible and bilingual
  • Ability to save time and make secure online payments through integration with Paymentus
  • Provide an online builder portal and Electronic Funds Transfer (EFT) payment function
  • Coordination with the city on electronic permit, concurrent digital reviews and real-time remote access for field workers
  • Self-serve access to submit, track, and receive information regarding building permit and land applications and requests
  • Direct access to your city account information through MyServiceOttawa.ca
  • Existing city services will continue as the new technology solution is phased in.


5. Where can I get help or learn more about how to use the new technology system?

Visit Ottawa.ca to learn more about the process for building permit applications and planning your construction project.

For help on using the new system go to the MY Service Ottawa Help Page (Building, Planning and Land Development) or visit Engage.Ottawa.ca: New Technology Solution: Building, Planning & Land Development.


6. Where can I get more information?

To find out more about the new online permitting and application system visit Ottawa.ca or subscribe to this Engage.Ottawa.ca: New Technology Solution: Building, Planning & Land Development site.

Share FAQs on Facebook Share FAQs on Twitter Share FAQs on Linkedin Email FAQs link