FAQs


1. Why do we need a new technology solution ?

The current technology system used to support land development applications, permits, licenses and inspections has reached end of life and is not capable of meeting the city's modernization requirements. A new solution has therefore been acquired to modernize business processes and maintain security needs.


2. What will the new technology solution do?

The new POSSE Land Management Solution will:

  • Provide a modernized technology solution that will transform business processes
  • Enhance service to the citizens of Ottawa through ability to submit applications online
  • Include accessibility features and bilingual public facing services
  • Provide a secure online payment process through integration with Paymentus
  • Provide an online builder portal and Electronic Funds Transfer (EFT) payment function
  • Coordination with the city on electronic permit submission and concurrent digital reviews
  • Self-serve access to submit, track, and receive information regarding applications and requests
  • Provide real-time mobile functionality for field workers


3. When will the new technology be in place?

This is a five year project with three phases. Each phase will take approximately two years to complete.

Phase 1 - Building Code Services (current to 2023)

Launch 1: (Late 2022)

  • Access to Building Permit Records and Compliance Reports

Launch 2: (2023)

  • Building Permits and related applications
  • Building Enforcement and prosecutions
  • Sign Minor Variance, Private Road Naming, Civic Number and Highway Name Change
  • Request for Service (RFS) Building Code and sign related requests


Phase 2 - Planning Services and Right of Way, Heritage & Urban Design (2024)

This phase will include functions related to applications for change of land use or development, the construction or addition to a building(s) or to the creation of a parcel of land. It will also include applications related to the city’s heritage designation and right of way zoning by-laws.


Phase 3 – Right of Way, Heritage & Urban Design and Committee of Adjustment (2025)

This phase will complete work on right of way zoning and private approach by-laws and include functions related to applications for change of land use or development, land severances and tree protection by-law.


4. How will the new technology impact me or my business?

The new technology is expected to bring a number of positive impacts and benefits to all stakeholders. These include:

  • A modernized technology solution with real-time mobile functionality that continuously adapts to changes in the industry
  • Enhanced service to the citizens of Ottawa through increased service options
  • Ability to submit applications online using a mobile-friendly web interface that is both accessible and bilingual
  • Ability to save time and make secure online payments through integration with Paymentus
  • Provide an online builder portal and Electronic Funds Transfer (EFT) payment function
  • Coordination with the city on electronic permit, concurrent digital reviews and real-time remote access for field workers
  • Self-serve access to submit, track, and receive information regarding building permit and land applications and requests
  • Direct access to your city account information through MyServiceOttawa.ca
  • Existing city services will continue as the new technology solution is phased in.


5. Where can I get more information?

More information and updates about this project can be obtained by subscribing to this Engage Ottawa site and by visiting Ottawa.ca.

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