Customer Satisfaction Survey - OC Transpo

We’d like your feedback!

OC Transpo is taking part in an international customer satisfaction survey by the International Bus Benchmarking Group (IBBG).

This survey is conducted every year by transit agencies around the world. The results provide information that helps transit agencies improve their services.

The survey includes questions about reliability, security, ease of use and other service factors. It takes approximately five minutes to complete. All responses remain anonymous.

The survey will be available at the link below until November 24, 2025.

Fall Customer Satisfaction Survey | OC Transpo

We’d like your feedback!

OC Transpo is participating in two international customer satisfaction surveys provided by the Group of North American Light Rail Operators (GOAL) and the International Bus Benchmarking Group (IBBG).

These surveys are conducted every year by transit agencies around the world. The results provide information that helps transit agencies improve their services.

The surveys include questions about reliability, security, ease of use and other service factors. Each will take approximately five minutes to complete. All responses remain anonymous.

You are welcome to answer both the train and bus surveys.

The surveys will be available at the link below until May 19, 2025.

We’d like your feedback! | OC Transpo