Towing Services Regulatory Review

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A tow truck removing a car from an accident scene.

Current Status (new)

A meeting of the Community and Protective Services Committee will occur on September 16, 2021 to consider new regulations for the Towing Services Regulatory Review in Ottawa.
(View meeting agenda, report and documents)

What is under consideration?

  • establish regulations for the licensing of tow service operators, tow truck drivers, and vehicle storage facility operators
  • add regulations related to storage of towed vehicles for Public Garages, and
  • add towing-related provisions to revise regulations for Private Property Enforcement Agencies (PPEAs).

What are some proposed rules?

  • require tow service operators, tow truck drivers, and vehicle storage facility operators to obtain a business license and comply with the regulations in order to operate in Ottawa
  • introduce minimum eligibility conditions to obtain a license, such as proof of a good driving record, submission of a police record check, and proof of insurance
  • improve conditions at the accident scene by creating conduct rules for tow truck drivers
  • create transactional rules to enhance consumer protection, such as disclosure of towing rates to the consumer before a tow takes place, requiring appropriate documentation to assist with follow-up and investigations and providing timely notification of the vehicle storage location
  • prescribe, or set, flat rates for certain key services to ensure that consumers are not overbilled and to provide consistency and fairness for consumers and businesses alike, and
  • place accountability on tow companies for ensuring that all of their drivers are properly licensed and meet provincial requirements, transaction records are maintained, and vehicles and equipment are safe.

When would the new rules take effect?

  • If approved by Council the new rules would only take effect on January 1, 2022. By-law and Regulatory Services will use the interim time for education and implemation of the new regime.

Stay up-to-date on the towing review by subscribing to our Engage Ottawa project page. You can also email your questions to towingregulations@ottawa.ca.

Current Status (new)

A meeting of the Community and Protective Services Committee will occur on September 16, 2021 to consider new regulations for the Towing Services Regulatory Review in Ottawa.
(View meeting agenda, report and documents)

What is under consideration?

  • establish regulations for the licensing of tow service operators, tow truck drivers, and vehicle storage facility operators
  • add regulations related to storage of towed vehicles for Public Garages, and
  • add towing-related provisions to revise regulations for Private Property Enforcement Agencies (PPEAs).

What are some proposed rules?

  • require tow service operators, tow truck drivers, and vehicle storage facility operators to obtain a business license and comply with the regulations in order to operate in Ottawa
  • introduce minimum eligibility conditions to obtain a license, such as proof of a good driving record, submission of a police record check, and proof of insurance
  • improve conditions at the accident scene by creating conduct rules for tow truck drivers
  • create transactional rules to enhance consumer protection, such as disclosure of towing rates to the consumer before a tow takes place, requiring appropriate documentation to assist with follow-up and investigations and providing timely notification of the vehicle storage location
  • prescribe, or set, flat rates for certain key services to ensure that consumers are not overbilled and to provide consistency and fairness for consumers and businesses alike, and
  • place accountability on tow companies for ensuring that all of their drivers are properly licensed and meet provincial requirements, transaction records are maintained, and vehicles and equipment are safe.

When would the new rules take effect?

  • If approved by Council the new rules would only take effect on January 1, 2022. By-law and Regulatory Services will use the interim time for education and implemation of the new regime.

Stay up-to-date on the towing review by subscribing to our Engage Ottawa project page. You can also email your questions to towingregulations@ottawa.ca.

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Page last updated: 07 September 2021, 16:38