Towing Services Regulatory Review

The City regularly receives concerns and complaints related to towing services, particularly about:

• Billing,
• Business practices,
• Safety on the road
• Safety at accident scenes
• Alleged illegal activities

Although the City regulates towing services through limited provisions found in the Traffic and Parking By-law, there is no business licensing or regulatory regime for the towing industry. We are reviewing if regulations are needed for towing companies, tow truck drivers and storage yards in Ottawa.

We’re looking for your input on regulatory options for towing services. Your contribution will help determine which issues we focus on and how we could address them.

Please share your experiences and opinions through the survey, discussion forums and questionnaires on Engage Ottawa. There, you will also find information and updates about the review.

You can also email your comments and questions to towingregulations@ottawa.ca until Saturday, June 27.

We will report to the Community and Protective Services Committee later this year on our research and consultations, and provide recommendations on potential regulations for the towing industry.