Towing Services Regulatory Review

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A tow truck removing a car from an accident scene.

The City regularly receives concerns and complaints related to towing services, particularly about:

  • Billing,
  • Business practices,
  • Safety on the road
  • Safety at accident scenes
  • Alleged illegal activities

Although the City regulates towing services through limited provisions found in the Traffic and Parking By-law, there is no business licensing or regulatory regime for the towing industry. We are reviewing if regulations are needed for towing companies, tow truck drivers and storage yards in Ottawa.

We’re looking for your input on regulatory options for towing services. Your contribution will help determine which issues we focus on and how we could address them.

Please share your experiences and opinions through the survey, discussion forums and questionnaires on Engage Ottawa. There, you will also find information and updates about the review.

You can also email your comments and questions to towingregulations@ottawa.ca until Saturday, June 27.

We will report to the Community and Protective Services Committee later this year on our research and consultations, and provide recommendations on potential regulations for the towing industry.

The City regularly receives concerns and complaints related to towing services, particularly about:

  • Billing,
  • Business practices,
  • Safety on the road
  • Safety at accident scenes
  • Alleged illegal activities

Although the City regulates towing services through limited provisions found in the Traffic and Parking By-law, there is no business licensing or regulatory regime for the towing industry. We are reviewing if regulations are needed for towing companies, tow truck drivers and storage yards in Ottawa.

We’re looking for your input on regulatory options for towing services. Your contribution will help determine which issues we focus on and how we could address them.

Please share your experiences and opinions through the survey, discussion forums and questionnaires on Engage Ottawa. There, you will also find information and updates about the review.

You can also email your comments and questions to towingregulations@ottawa.ca until Saturday, June 27.

We will report to the Community and Protective Services Committee later this year on our research and consultations, and provide recommendations on potential regulations for the towing industry.

  • What do you think?

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    22 days ago

    Please take our short survey to share your views on towing in the City of Ottawa. This survey closes on June 20th, 2020.

    Please take our short survey to share your views on towing in the City of Ottawa. This survey closes on June 20th, 2020.

  • Industry Consultation

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    22 days ago

    Do you own or work for a towing company? Would you like to share your opinions on issues facing the towing industry? Please email towingregulations@ottawa.ca to participate in industry consultations.

    Do you own or work for a towing company? Would you like to share your opinions on issues facing the towing industry? Please email towingregulations@ottawa.ca to participate in industry consultations.

  • Insurance Bureau of Canada calls for stronger provincial regulations

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    about 2 months ago

    According to the Insurance Bureau of Canada, insurance fraud (including inflated towing service fees) added more than $230 to each policy in Ontario.

    Have you experienced towing service fees that you think were unfair? Please share your story.

    According to the Insurance Bureau of Canada, insurance fraud (including inflated towing service fees) added more than $230 to each policy in Ontario.

    Have you experienced towing service fees that you think were unfair? Please share your story.

  • Province of Ontario guide for towing and vehicle storage service providers

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    about 2 months ago

    The Province of Ontario offers an online guide to help you learn about the rules for towing and vehicle storage service providers. Understanding the provincial rules and how they work can help to inform your opinion about what extra rules, if any, might be needed in Ottawa.

    The Province of Ontario offers an online guide to help you learn about the rules for towing and vehicle storage service providers. Understanding the provincial rules and how they work can help to inform your opinion about what extra rules, if any, might be needed in Ottawa.

  • City of Ottawa considers new regulations for tow industry

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    about 2 months ago

    Emergency and Protective Services has begun a review of regulations of the towing industry to address concerns related to consumer protection and public safety. This review is expected to finish in this fall.

    Do you have concerns about towing? Do you work in the industry? Use the Subscribe tool (on the right) to stay connected with news, discussions, surveys, and more.

    Emergency and Protective Services has begun a review of regulations of the towing industry to address concerns related to consumer protection and public safety. This review is expected to finish in this fall.

    Do you have concerns about towing? Do you work in the industry? Use the Subscribe tool (on the right) to stay connected with news, discussions, surveys, and more.

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