My Rec Pass

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Update – February 1, 2024

Thank you for your interest and feedback on the My Rec Pass project.

The public engagement phase of the project is now complete. A “What We Heard” report will be available on Engage Ottawa in the coming months and will summarize the feedback received through the survey and public consultation sessions.

If you have any questions or further comments, please contact the project team at activeottawaactif@ottawa.ca.

Background

The City of Ottawa offers many recreational services to encourage residents to keep active and healthy. Currently, residents can participate in activities like swimming, skating, weights and cardio, aquafitness and group fitness classes in more than 20 recreation facilities.

To ensure residents are paying fair costs for the services they are accessing, the City is reviewing its model for memberships and admissions. Recreation services can be accessed by paying a drop-in admission fee, by purchasing a membership or by buying a multi-visit pass.

What’s changing, what’s not

The goal of the new membership and admissions model is to fairly redistribute the costs of recreation services and is not intended to boost revenues. The majority of members would pay a similar rate to what they’re paying now, and some may even see a slight decrease in their fees. There are some membership categories that will see an increase to their fees. Fees will no longer be based on the type of facility and will be the same for class A and B facilities. There will continue to be discounts for specific groups, including children, youth, seniors and families. Ottawa’s Hand-in-Hand financial assistance program will continue to be available for lower-income individuals and families.

Get Involved

Update – January 17, 2024

Due to popular demand, we’ve added another virtual consultation session on the new membership and admissions model. Please click here to register. Alternatively you can register by emailing activeottawaactif@ottawa.ca.

  • Monday, January 29 from 1:30 – 3 pm

Update – January 11, 2024

The public consultation at Greenboro Community Centre on January 18, 2024 is now full. You can register for the waitlist and we will contact you if a space becomes available.

Update – January 9, 2024

The virtual public consultation on January 22, 2024 is now full. You can register for the waitlist and we will contact you if a space becomes available.

We need your feedback on the proposed membership and admissions model. The feedback we receive will be utilized to finalize the model and the membership and admission options. You can submit your feedback through the online questionnaire below, which will take approximately 15 minutes to complete.

Residents can also register for an in-person or virtual consultation session by clicking here. The in-person sessions will be limited to 75 participants and the virtual session will be limited to 100 participants. If registrations exceed this maximum, a waitlist will be held.

Both options outlined above will present you with the proposed new model and ask similar questions.

Accessibility is an important consideration for the City of Ottawa. If you require a special accommodation, please email activeottawaactif@ottawa.ca at least 5 business days prior to the consultation session.


Update – February 1, 2024

Thank you for your interest and feedback on the My Rec Pass project.

The public engagement phase of the project is now complete. A “What We Heard” report will be available on Engage Ottawa in the coming months and will summarize the feedback received through the survey and public consultation sessions.

If you have any questions or further comments, please contact the project team at activeottawaactif@ottawa.ca.

Background

The City of Ottawa offers many recreational services to encourage residents to keep active and healthy. Currently, residents can participate in activities like swimming, skating, weights and cardio, aquafitness and group fitness classes in more than 20 recreation facilities.

To ensure residents are paying fair costs for the services they are accessing, the City is reviewing its model for memberships and admissions. Recreation services can be accessed by paying a drop-in admission fee, by purchasing a membership or by buying a multi-visit pass.

What’s changing, what’s not

The goal of the new membership and admissions model is to fairly redistribute the costs of recreation services and is not intended to boost revenues. The majority of members would pay a similar rate to what they’re paying now, and some may even see a slight decrease in their fees. There are some membership categories that will see an increase to their fees. Fees will no longer be based on the type of facility and will be the same for class A and B facilities. There will continue to be discounts for specific groups, including children, youth, seniors and families. Ottawa’s Hand-in-Hand financial assistance program will continue to be available for lower-income individuals and families.

Get Involved

Update – January 17, 2024

Due to popular demand, we’ve added another virtual consultation session on the new membership and admissions model. Please click here to register. Alternatively you can register by emailing activeottawaactif@ottawa.ca.

  • Monday, January 29 from 1:30 – 3 pm

Update – January 11, 2024

The public consultation at Greenboro Community Centre on January 18, 2024 is now full. You can register for the waitlist and we will contact you if a space becomes available.

Update – January 9, 2024

The virtual public consultation on January 22, 2024 is now full. You can register for the waitlist and we will contact you if a space becomes available.

We need your feedback on the proposed membership and admissions model. The feedback we receive will be utilized to finalize the model and the membership and admission options. You can submit your feedback through the online questionnaire below, which will take approximately 15 minutes to complete.

Residents can also register for an in-person or virtual consultation session by clicking here. The in-person sessions will be limited to 75 participants and the virtual session will be limited to 100 participants. If registrations exceed this maximum, a waitlist will be held.

Both options outlined above will present you with the proposed new model and ask similar questions.

Accessibility is an important consideration for the City of Ottawa. If you require a special accommodation, please email activeottawaactif@ottawa.ca at least 5 business days prior to the consultation session.

  • CLOSED: This survey has concluded.

    My Rec Pass Survey

    Thank you for your interest in the My Rec Pass project. The survey will take approximately 15 minutes to complete. Questions marked with an asterisk (*) are mandatory.   

    If you have previously registered for an Engage Ottawa account, you will need to login before beginning the survey, otherwise you will receive a message indicating your email is already in use.

    By clicking “Start” you consent to participate in the online questionnaire. The questionnaire is anonymous, and your participation is voluntary. Any contact information provided will be kept separate from your responses. The City of Ottawa is committed to upholding the standards of privacy established within the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56 (MFIPPA). For more information, please see ottawa.ca.

    Take Survey
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Page last updated: 01 Feb 2024, 12:28 PM