Updated Public Engagement Strategy and Workbook Now Available

Thank you to everyone who took the time to share feedback on the City of Ottawa’s Public Engagement Strategy and workbook. Your insights were carefully reviewed and, wherever possible, used to improve clarity, usability, and overall effectiveness.

The updated Public Engagement Strategy reflects what we heard about the importance of clear, consistent, and inclusive engagement across City projects. The workbook has also been refreshed to support City staff with practical tools, templates, and guidance to help plan and deliver meaningful engagement at every stage.

A What We Learned report is now available, summarizing key feedback themes and showing how your input helped shape the updates.

Looking ahead, the City will continue developing and updating resources, including a Public Engagement Protocol to help define when engagement is required, improving the Engage Ottawa platform, sharing the updated strategy internally, and identifying ongoing opportunities to strengthen public engagement over time.