City buzz: Public engagement and communication review

Project Update

In response to this feedback received from this survey, the City of Ottawa is launching the City News weekly round-up: a new email format that delivers a summary of the week's news products, every Thursday. Each edition includes brief summaries and links to full articles, making it easier to catch up on what matters, without the volume of daily notifications.

The results of the City Buzz survey helped shape this new option. While some residents appreciate receiving news as soon as it's published, 54 per cent of respondents said they would prefer a weekly newsletter. Another 87 per cent indicated they would rather receive short summaries with links rather than full articles in the body of the email.

The current version of City News, which delivers full stories as they are published daily, will continue for those who prefer more frequent updates. The new weekly round-up offers an alternative, designed for residents looking for a more efficient, simplified approach to staying informed.

Both versions are now available, giving residents more choice in how they engage with municipal news and services. To subscribe or to update preferences, visit our eSubscriptions sign up form.

Whether you prefer staying up to date as stories break or catching up once a week, City News now offers more flexibility to fit your inbox.

You will still get up-to-date emergency information

During emergencies or urgent situations, you need to know the latest and up-to-date information to ensure the safety and well-being of you and your household. But don’t worry, if you subscribe to the weekly newsletter, you will still receive the latest news when it’s issued – keeping you informed with the information you need.

Tell us what you think of our communications and public engagement

The City of Ottawa is refreshing our communications to better serve you. Whether it's through social media, email updates, or public engagement opportunities, we want to hear your feedback on how we communicate with you.

Complete a short survey about how you prefer to hear from us. The survey will close on Friday, February 21. Your feedback will help shape our efforts to improve communications from our central social media channels and newsletters.