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Fill out the survey for the City of Ottawa Municipal Accessibility Plan

This survey consists of 15 questions and takes approximately 5 to 15 minutes to complete and your participation is voluntary. 

If you would like to learn more about accessibility at the City of Ottawa, please visit


We need your help to make City of Ottawa buildings, public spaces, services and programs more accessible for people with disabilities! 
The purpose of this survey is to record your experiences with City programs, services and facilities, as we create the next City of Ottawa Municipal Accessibility Plan (COMAP), as part of our commitment to the Accessibility for Ontarians with Disabilities Act (AODA). The answers you provide today will help inform the City about gaps and barriers that currently exist for people with disabilities and provide us with ideas on how to reduce and/or eliminate them.   

For accessible survey formats or communications supports (paper, large font, audio, Braille, phone survey), please contact or (613) 580-2424 ext. 21633. 

Customer Service

This includes, but is not limited to, recreation and culture programs and services, health and library services, your local client service centres and 311.

Information and Communications

This includes but is not limited to technology and signage, websites, printed materials and other City correspondence, water and property tax billing, the vacant unit tax information, charts and maps, and public meetings, consultations and events.


This includes but is not limited to opportunities for employment and volunteering with the City of Ottawa, including our online job application process.

Built Environment (Design of Public Spaces)

This includes but is not limited to City facilities, sidewalks, pathways and roads, and City-operated social housing, long term care and emergency shelters.


This includes but is not limited to Para Transpo specialized transit, OC Transpo conventional transit (bus and O-Train), accessible parking, City-licensed taxis and Private Transportation Companies (such as Uber or Lyft).

Feedback/Alternate Formats

Please remember, you can request accessible formats of City public documents and we welcome your comments on the accessibility of our services, programs and facilities through the following channels: