City of Ottawa Municipal Accessibility Plan Consultations

Closed consultation.

The international symbol of access.

Consultation Results

This Spring, the Accessibility Office consulted with the community to support the development of the 2020-2024 City of Ottawa Municipal Accessibility Plan. Over 200 residents provided disability-related feedback.

We have combined all sources of data and divided the feedback into five categories, representing the five Standards of the Accessibility for Ontarians with Disabilities Act (AODA), 2005: Employment, Customer Service, Design of Public Spaces, Information and Communications, and Transportation.

The report describes the ways in which we consulted with people with disabilities, who we heard from, and includes highlights from the feedback in each of the five categories.

Consultation Results

This Spring, the Accessibility Office consulted with the community to support the development of the 2020-2024 City of Ottawa Municipal Accessibility Plan. Over 200 residents provided disability-related feedback.

We have combined all sources of data and divided the feedback into five categories, representing the five Standards of the Accessibility for Ontarians with Disabilities Act (AODA), 2005: Employment, Customer Service, Design of Public Spaces, Information and Communications, and Transportation.

The report describes the ways in which we consulted with people with disabilities, who we heard from, and includes highlights from the feedback in each of the five categories.

Thank you to everyone who participated!


Consultations

As per the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), obligated organizations such as the City of Ottawa are required to “[Establish], implement, maintain and document a multi-year accessibility plan, which outlines the organization’s strategy to prevent and remove barriers and meet its requirements under this Regulation.” This plan must be developed in consultation with the community of persons with disabilities.

We want to hear you!

The current City of Ottawa Municipal Accessibility Plan (COMAP) will expire soon. To create the next COMAP, the City's Accessibility Office will consult with the community of persons with disabilities using three methods in April and May 2019.

  • in-person consultations

  • an online survey and

  • a community toolkit for those wishing to host a consultation without City staff present

The objective of this consultation is to review and identify current accessibility barriers in programs, services, and facilities in the City of Ottawa. Participants will also be asked for innovative ideas to remove these barriers. A barrier to accessibility is anything that limits or prevents a person from being able to receive information, services and goods, and access space or activities. There are many different types of barriers, both visible and invisible.

With the information collected through the consultation process, City-wide accessibility initiatives will be developed to form COMAP 2020-2024. These initiatives will be developed to address the Standards of the AODA: Customer Service, Information and Communication, Employment, Transportation, and Design of Public Spaces.