How does the City work with partners?

02 May 2025

Ottawa’s housing system is a framework; a system of assets, services and programs delivered in collaboration with hundreds of community partners and adapted to each individual households needs and circumstances.

The City relies on our partners to support the delivery of critical services to residents including:

  • Homelessness Prevention: diversion, general housing assistance, financial assistance, case conferences


  • Unsheltered Services: outreach services, encampment response, day programs


  • Emergency Shelters and Transitional Housing: single adults, youth, families


  • Housing with Supports: supportive housing, Housing First services, Residential Services Homes, and rooming houses


  • Community Housing: social housing, rent supplements and housing allowances


  • Affordable Housing: new unit development and Community Improvement Plan (CIP)


The City also works with the Housing and Homelessness Leadership Table (HHLT), an 18-member group of sector leaders, to strengthen the housing and homelessness system.

Did you know that the City provides funding to help people like Angela Success(External link) secure housing? Angela arrived in Canada from Nigeria in 2018 with little more than a suitcase and her laptop, and was welcomed into a supportive, family-home environment by Matthew House: a non-profit organization in Ottawa dedicated to providing shelter, essential services and a supportive start to refugees.

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