Client feedback survey - tell us about your experience

Please participate in the City of Ottawa’s Building Code Services client survey. Your feedback on your recent interaction with the new Land Management System (LMS) for online permits and applications is greatly appreciated.

The survey will only take 2-3 minutes to complete. Your feedback will be used for quality assurance purposes only and no personal identifiers will be disclosed or used. All responses will be treated in a confidential manner.

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1.  

On a scale of 1 to 6, how would you rate your ability to use the new Land Management System (LMS)? [BR01]

2.  

How would you rate your level of satisfaction in the following areas related to the new Land Management Systems (LMS)? (slide bar to end of page)

Online customer portal (MYSO/LMS)[BR12]
Online payment (Paymentus/ EFT) [BR11]
Ability to monitor/ track/notify account information [BR14]
Ability to submit documents electronically [BR07]
Drawing mark-ups functionality [BR09]
Geo-integration, Mapping functionality [BR10]
3.  

On a scale of 1 to 6, how would you rate the new Land Management Systems' (LMS) level impact on your efficiency or productivity? [BR06] 

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